Policies

CHECK IN –

  • Check in between 3 and 7 p.m.  No check in after 7 p.m. without prior arrangements.

CHECK OUT –

  • Please check out by 11am.   Late check out by prior arrangement only.

PAYMENTS AND CANCELLATIONS

  •  We accept MasterCard, Visa, Discover and Cash.  We do not accept American Express and apologize for any inconvenience.
  • A major credit card is required to place the room on hold at the time of reservation.
  •  50% deposit is required at the time of reservation.
  • $25 cancellation fee  with at least 7 days notice of cancellation. 
  • No refund for cancellation with less than 7 days notice unless the room is re-booked, then the deposit is refunded minus $25 cancellation fee. 
  • No Show will be charged the full amount.

DISCOUNTS

  • AAA members, senior citizens, active duty military and repeat guests receive 10% off suites.
  • Sunday through Thursday only. Holidays not included.

RESERVING THE ENTIRE INN

  • Reserving the entire inn requires a non-refundable deposit of $250.00 and minimum 14 days cancellation notice. 
  • Cancellations with less than 14 days notice and no-shows will be charged the full amount unless the inn can be re-booked

PARKING

  • On street parking is available on a first come, first serve basis.  There are 3 spaces in front of the Inn, but are not guaranteed for Inn guests. 
  • Parking pass will be issued on check in and must be returned on checkout.  A $25 fee will be added to your account for non return of pass

CORPORATE RATES/EVMS RATES

  • Please call to see if your company qualifies.

ACCOMMODATIONS FOR CHILDREN

  •  Children under twelve are not permitted without prior approval.
  • No Child Care is provided.

 

GENERAL POLICIES AND INFORMATION

  • Room Rates are subject to applicable taxes (currently 14%).  Prices quoted per night, double occupancy.  Each additional person is $25.
  • Pets are not allowed.
  • Red wine not allowed in guest rooms.
  • Must be at least 21 years old to purchase or consume alcoholic beverages. Proper identification to provide proof of age may be required upon check in.

 

411 West York St., Norfolk, Virginia 23510
Phone 757-963-7000 • Toll Free 1-855-890-0384